Shipping Policy
Last updated: July 07, 2026
This policy outlines how MetaGlucent orders are processed, packaged and delivered.
1. Processing Time
Orders placed before 2:00 PM Mountain Time on business days (Monday–Friday) are typically processed and shipped the same day. Orders placed after 2:00 PM, on weekends or on US holidays are processed the next business day.
2. Domestic Shipping (United States)
- Free US shipping is included with the 3-bottle (90-day) and 6-bottle (180-day) packages
- The 2-bottle starter package ships for a small handling fee
- Standard delivery within the continental United States: 5–7 business days after processing
- Alaska, Hawaii and US territories: 7–14 business days
3. International Shipping
MetaGlucent currently ships only within the United States. We are working to expand international availability.
4. Tracking Your Order
Once your order ships, you will receive an email with tracking information. Please allow 24 hours for the tracking number to become active in the carrier's system.
5. Address Accuracy
Please verify your shipping address at checkout. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses. If a package is returned to us due to an incorrect address, additional shipping charges may apply to resend.
6. Delayed or Lost Packages
If your package has not arrived within the expected window, first check the tracking link. If it shows no movement for more than 5 business days beyond the estimated delivery date, contact our support team and we will investigate with the carrier.
7. Damaged Packages
If your package arrives damaged, photograph the damage and contact us within 7 days of delivery at support@metaglucents.com. We will replace the affected items at no cost to you.
8. Carrier Information
MetaGlucent orders ship via USPS, UPS or FedEx depending on your delivery location. Carrier selection is based on the fastest and most reliable route to your address.
9. Contact
Shipping questions: support@metaglucents.com · +1 323-391-7417 · SHIPOFFERS, 19655 E 35th Dr #100, Aurora, CO 80011